Frequently Asked Questions

We've been doing this since 1953, which means we've answered a lot of questions. Here are the ones that come up most often. If yours isn't on the list, call us at (937) 372-5180. We're happy to talk it through before you commit to anything.

Questions We Hear Every Day.

Answered Honestly.

  • Most households need pumping every 2 to 3 years, depending on tank size and the number of people in the home. If you don't know when it was last done, which is common when you've just bought a house — have it inspected first. Waiting too long risks damage to your drain field, which is far more expensive to fix than the pump-out you were putting off.

  • Call us immediately if you notice any of these: sewage backing up into a drain, toilet, or shower. Sewage odors inside the house or in the yard. Wet, soggy, or unusually green patches of grass above the tank or drain field. Gurgling sounds coming from multiple drains or toilets. Slow drains throughout the entire house, not just one fixture. Any of these can indicate a full tank, a blocked line, or a failing system. Don't wait.

  • No. CT Brown does not add mileage fees for service calls anywhere within our 5-county service area. Greene, Montgomery, Clark, Warren, and Clinton Counties, no extra charge for any of it.

  • Yes to both. We provide licensed septic inspections with written reports for buyers, sellers, realtors, and homeowners with fast turnaround for real estate transactions. And we're available 24 hours a day, 7 days a week for emergency service. If it's urgent, call (937) 372-5180 immediately — don't use the form.

  • It depends on your tank size, location, and access conditions. We provide straightforward pricing before we start — no surprises at the end of the job. Call (937) 372-5180 for a quick estimate based on your specifics.

  • Yes. CT Brown manages the full process — permits, health department clearance, excavation, tank installation, drain field design and installation, and final hookup. We've been doing complete installations since 1953. We know Ohio's requirements and we do the job so it passes inspection the first time.

  • Yes. We serve residential, commercial, and industrial customers — restaurants, retail, office buildings, construction sites, healthcare facilities, and institutional buildings. Grease trap service, drain cleaning, septic, sewer lines, and excavation for commercial accounts.